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frequently asked questions

Where are your storage facilities located?

We provide properties around Texas so that we can service a wide range of residents and businesses. Below is an overview of our facilities:

  • Five Star Storage - Sherman: 2511 N Travis Street, Sherman, TX 75092. This property is perfectly located to serve the communities of Sadler, Southmayd, Dorchester, Luella, Knollwood, Pottsboro, Denison, and downtown Sherman. We’re known for our new facility, friendly staff, and welcoming atmosphere.

  • Five Star Storage - Van Alstyne: 12384 FM 121, Van Alstyne, TX 75495. We’re located down the street from La Cima and downtown Van Alstyne, providing quick access to the neighborhoods of Celina, Weston, Melissa, Dorchester, Gunter, Anna, and Howe. Visit us for helpful assistance, a wide variety of units, and advanced security features.

  • Five Star Star Storage - Denison: 3621 Pottsboro Road, Denison, TX 75020. Our storage facility is just off Highway 75, making it easy for residents of the Knollwood, Denison, Pottsboro, and Sherman communities to utilize our services. We’re the newest property in the area, offering a great location, high-quality construction, and a long-tenured staff.

When can I access my storage unit?

Access hours run from 7 a.m. to 9 p.m. at all of our facilities every day. Use these times to visit your unit as many times as you’d like. As part of our security measures, you’ll be prompted to enter your keycode into the entrance gate.

When are your office hours?

Our office hours vary by location: 

Five Star Storage - Sherman is open Monday through Friday from 9:00 a.m. to 5:30 p.m. and Saturday from 8:30 a.m. to 1:30 p.m.

Five Star Storage - Van Alstyne is open Monday through Friday from 9:00 a.m. to 5:30 p.m. and Saturday from 8:30 a.m. to 1:30 p.m.

Five Star Storage - Denison is open Monday through Friday from 8:30 a.m. to 5:30 p.m. and Saturday from 8:30 a.m. to 1:30 p.m.

No matter which property you choose, we’re here to personally assist you six days a week!

What kinds of units do you provide?

One of the features Five Star Storage is most proud of is the fact that we offer a wide range of unit sizes and types. Whether you’re looking for a ground-floor, drive-up accessible space, an interior, climate-controlled storage unit, or a covered or uncovered parking spot for your car, boat, or RV, we’ve got you covered. Head to a specific facility’s page for current availability.

What other services do you provide?

In addition to our professional storage services, we offer many features to aid you through your project. We sell boxes and packing supplies, and even rent out moving trucks, in our offices. Some of our properties even provide onsite shipping services, saving you a trip or two when you’re out running your errands. All of our storage facilities offer online bill pay, making it easier than ever to stay current on your bill. If you have any questions about these or other services, don’t hesitate to give us a call. Our resident managers will be happy to assist you!

 

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